FREQUENTLY ASKED QUESTIONS
Discover more information on delivery, payment, sustainability, and more.
Fast and Secure Delivery
All printing and shipping is handled by Klein Imaging in Manchester. Fine-art print orders will be shipped worldwide from their UK studio.
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Worldwide shipping is free of charge and typically takes 5-10 working days depending on your location. Please note that while shipping is free of charge, you will be responsible for any local tax duties. For more information, please refer to the EU VAT Regulations.
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All packages include tracking. Artworks are packaged in premium postal tubes, hard board envelopes with stiffeners for work that needs to be sent flat or for orders of more than three prints, and print boxes for oversized pieces.
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Delivery Time: Orders usually ship out within 72-hours of your purchase (during working days), and will usually arrive within 5-10 working days.Â
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Estimated Average Shipping Times:
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- United Kingdom: Up to 2 working days
- Europe: Up to 5 working days
- Rest of the World: Up to 10 working days
Certificate of Authenticity
All limited edition prints are available in edition sizes from 10-50 and printed on Klein Smooth Rag Cotton Paper (300 GSM paper weight). For more detailed information on the editions, please see the sizing guide. Once the prints sell out in each size and edition, they will never be available again.Â
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Each print comes with a unique certificate of authenticity. It provides the name of the image, the edition number, production date, certificate number and a hologram authentication patch that is matched by a unique number on both the print and certificate.
Covid-19 Delays
Due to the Covid-19 pandemic, postal services around the world may take slightly longer to arrive, up to 15 days for the longest delivery routes. Rest assured we will do everything in our power to get the artwork delivered in the most efficient manner possible. In the unfortunate event that you do not receive your package after 15 days, please contact he***@la*********.com and we will look into this further for you.
Sustainability Measures
Papers are made of 100% sustainably sourced α-cellulose. Fibres are sourced exclusively from primary fibres. Lignin-free cellulose is sourced from deciduous and coniferous trees that grow in sustainably managed forests and are FSC- or PEFC-certified. The water used to produce FineArt papers comes straight from the underground springs in the Solling hill and doesn’t need to be chemically treated. There are no animal or genetically modified ingredients in Hahnemühle papers. All papers are vegan.
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- Acid- and lignin free papers
- Recyclable packaging
- FCP- and PEFC-certified
- Acid-free inks and printing process
10% of proceeds are donated to Wild & Free charity in support of wildlife rescue and rehabilitation projects.
Secure Payment
At checkout, you can select between two payment options: Paypal and Stripe. Both use a secure 256-bit encryption service.Â
Exchanges and Returns
I am truly confident that you will love your artworks. They will uphold the test of time and become a talking point in your household. As these are limited edition prints, straight refunds are unable to be fulfilled. However, in the event that you would like to exchange your print for a different one of equal value, you have 14 days to contact us from the date of delivery to arrange the exchange. You will only need to cover the shipping charge.
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The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.
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Just send an email with an image of the package, print and certificate of authenticity as well as the order number to he***@la*********.com and we will get the replacement arranged for you right away.
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We will cover the return shipping for any damaged orders and the subsequent replacement print.
For any additional enquiries, please send an e-mail to he***@la*********.com.